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Intercom

UpdatedMay 22, 2026Reading time1 min read

What it does

Intercom reads conversations, contacts, and help center articles, and sends admin-initiated messages.

Setup

  1. In the Intercom Developer Hub, create an app and enable OAuth with redirect URI https://<your-domain>/callback/intercom.
  2. In FlowFn Admin → Platform Tools → Intercom, paste Client ID, Client secret, and redirect URI.
  3. Connect from the FlowFn app and authorize.

Actions

  • List Conversations, Create Conversation (admin-initiated message)
  • Get Contact, List Articles

Notes

Intercom access tokens do not expire by default, so refresh is not implemented. create_conversation needs an admin_id and at least one of user_id / user_email / user_external_id.

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support@flowfn.com
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