Terms of Service

Welcome to FlowFn ("Service"). FlowFn is operated by FLOW FN PTE. LTD. (UEN 202617303Z), a company incorporated in Singapore ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of FlowFn, an automation and workflow platform that enables you to create, manage, and execute automated workflows, integrate with third-party services, and process data using AI models. By creating an account, accessing, or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and FLOW FN PTE. LTD.

FlowFn provides a cloud-based automation platform that allows users to: (a) create and execute automated workflows; (b) integrate with third-party services and APIs; (c) process data using AI models; (d) create and manage forms; (e) collaborate with team members; (f) build interactive sandboxed mini-applications ("Playgrounds") consisting of HTML, CSS, and JavaScript that execute in an isolated iframe and may be published at public URLs or embedded in third-party websites, including the ability to organize a Playground into one or more pages forming a multi-page site that may be served on a FlowFn subdomain or a custom domain you control (and, for a non-root Playground on that custom domain, on its own subdomain of it of the form <label>.your-domain.com), define reusable components and shared server-side code, upload media assets, store user-defined data tables ("Data Sheets"), optionally (where your plan permits and you enable it) make published pages publicly discoverable and indexable by search engines via per-page metadata and a generated sitemap, and optionally let anonymous visitors upload files and / or insert / update / delete rows in opted-in Data Sheets from inside a published Playground; and (g) access related features and services. Workflow execution may be manual, scheduled (e.g. cron), or triggered by events (e.g. webhooks), as configured by you. Certain plans may include dedicated or isolated server infrastructure for workflow execution; availability and support for such plans may differ as communicated to you in writing. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

To use the Service, you must create an account by providing accurate, current, and complete information, including your name and email address. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. You represent and warrant that all information you provide is truthful and accurate. If your account is configured as a team or organization account and you invite other individuals ("Team Members") to access the Service under your account, you remain the account holder responsible for: (a) all activity by Team Members on your account, including their consumption of credits and use of features; (b) ensuring Team Members are at least 18 years old and bound by these Terms before accessing the Service; (c) the lawful basis for sharing any User Content with Team Members; and (d) promptly removing Team Members who should no longer have access. Team Members are bound by these Terms with respect to their use of the Service, but billing, plan management, and account-level decisions remain solely with the account holder.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to: (a) use the Service to send spam, phishing emails, or unsolicited communications; (b) use the Service for any illegal or unauthorized purpose; (c) violate any applicable laws, regulations, or third-party rights; (d) interfere with or disrupt the Service or servers connected to the Service; (e) attempt to gain unauthorized access to any portion of the Service; (f) use automated systems (bots, scrapers) to access the Service except through our official API; (g) reverse engineer, decompile, or disassemble any part of the Service; (h) use the Service to transmit viruses, malware, or harmful code; (i) abuse, harass, or harm other users; (j) use the Service to process or store illegal content; (k) exceed rate limits or attempt to circumvent usage restrictions; or (l) use the Service in a manner that could damage, disable, or impair our infrastructure or third-party services.

The following activities are strictly prohibited: (a) creating workflows that violate third-party terms of service; (b) using the Service to circumvent security measures or access controls; (c) collecting, storing, or processing personal data without proper consent and legal basis; (d) using AI models to generate illegal, harmful, or infringing content; (e) creating workflows that impersonate others or misrepresent your identity; (f) using the Service to compete with or replicate our Service; (g) reselling or redistributing access to the Service without authorization; (h) using the Service to violate intellectual property rights; (i) creating workflows that could cause harm to individuals or systems; or (j) any activity that could subject us to liability or harm our reputation.

The Service, including its original content, features, functionality, design, logos, and trademarks, is owned by FLOW FN PTE. LTD. and protected by copyright, trademark, and other intellectual property laws. You retain ownership of any content, workflows, or data you create using the Service. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely for the purpose of providing and improving the Service. You represent that you have all necessary rights to grant this license. You may not, and may not permit any third party to, reverse engineer, decompile, disassemble, translate, or otherwise attempt to derive the source code, algorithms, file formats, protocols, architectural designs, or trade secrets of the Service or its underlying infrastructure, except to the limited extent that such activity is expressly permitted by applicable law notwithstanding this restriction. You may not create derivative works based on the Service, build a competing product or service using non-public information about the Service, or use the Service for benchmarking or competitive analysis without our prior written consent. Violations may result in immediate termination, injunctive relief, and recovery of damages.

Certain features of the Service require payment. By subscribing to a paid plan, you agree to pay all fees associated with your subscription. Fees may also include usage-based charges or optional credit top-ups; such one-time or usage-based purchases are generally non-refundable except where required by law. Many features consume account credits according to your plan and our then-current rates (for example workflow runs, third-party integrations, AI usage, and related compute), as described in the Service and your billing settings. If your credit balance is insufficient to cover an operation's base fee, the operation is declined before it starts and does not execute; operations already in progress when your balance is exhausted complete normally. Declined operations can be run again once you purchase a credit top-up or your next billing-cycle credit grant is applied. We do not bill usage beyond your available credit balance, and no overage charges accrue, unless expressly stated for your plan at the point of purchase. Because AI requests begin processing as soon as they are sent, stopping or cancelling an in-progress AI response in the interface only stops the result from being displayed to you; the underlying request may still complete, and the associated AI usage is counted and charged accordingly. Fees are charged in advance on a recurring basis (monthly or annually) and are non-refundable except as required by law. We use Stripe for payment processing, and by providing payment information, you agree to Stripe's terms. We reserve the right to change our pricing with 30 days' notice. If payment fails, we may suspend or terminate your access to paid features. All fees are exclusive of applicable taxes, which you are responsible for paying. Account credits granted under your plan or purchased as one-time top-ups are subject to an expiry period set by your plan and disclosed at the point of purchase and in your billing settings. Credits not consumed by their expiry date are forfeited and have no cash value. Credits are non-refundable, non-transferable, non-extendable, and may not be exchanged for cash or moved to another account, except where required by law. If your account is cancelled, suspended, or terminated, any unused credits are forfeited as of the effective date, except where required by law. Lifetime deal plans ("LTD Plans"), where offered, provide access to the applicable plan tier for the lifetime of the Service, subject to a guaranteed minimum access period of five (5) years from the date of purchase. After the five-year minimum period, we may, at our discretion, continue your access on existing terms, migrate you to a comparable then-current plan with reasonable notice, or discontinue the LTD Plan with at least ninety (90) days' written notice. LTD Plans do not modify the credit grant, consumption, or expiry rules described above and are non-refundable except where required by law.

Subscriptions automatically renew unless cancelled. You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until the end of your billing period. We reserve the right to cancel or suspend subscriptions for violations of these Terms. Upon cancellation or termination, your data will be retained for 30 days, after which it may be permanently deleted.

You are solely responsible for all content, data, and workflows you create, upload, or process using the Service ("User Content"), including (without limitation) any HTML, CSS, JavaScript, media assets, and Data Sheet contents authored or uploaded into Playgrounds. You represent and warrant that you have all necessary rights, licenses, and permissions for your User Content. We do not claim ownership of your User Content, but you grant us the right to store, process, and transmit it as necessary to provide the Service. You are responsible for ensuring your User Content complies with applicable laws and does not infringe third-party rights. We may remove or disable access to User Content that violates these Terms. With respect to Playgrounds specifically, FlowFn provides an isolated iframe sandbox as a technical containment measure, but makes no warranty that Playground code is free from defects or security vulnerabilities; you are responsible for any executable code you author and any media you upload. Where you serve a Playground on a custom domain you control, you are responsible for that domain, including DNS configuration and any legal or compliance obligations applicable in the jurisdictions it serves; and where you enable search-engine indexing for a published Playground or its pages, you are responsible for ensuring that any content you thereby make publicly discoverable is lawful and that you have the necessary rights and consents for any personal data it exposes. To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless FLOW FN PTE. LTD. and its officers, directors, and employees from third-party claims, demands, losses, and reasonable attorneys' fees arising out of or related to (a) your breach of these Terms, the Acceptable Use Policy, or applicable law in connection with a Playground; (b) your unauthorized use of intellectual property in a Playground; or (c) actual harm caused to a third party by Playground code or assets you authored and chose to publish or embed. This indemnity does not apply to the extent the claim arises from FlowFn's own gross negligence, willful misconduct, or breach of these Terms. We will provide you with prompt written notice of any claim and reasonably cooperate in your defense; you will not settle any claim that imposes obligations on us without our prior written consent. Nothing in this Section limits any rights consumers may have under mandatory local consumer-protection laws. As between you and us, you also own the outputs produced by your workflows and any AI-generated content created at your direction through the Service ("Outputs"), subject to (a) the terms of any third-party AI provider or integration whose model or API produced the Output, and (b) the rights of any third parties whose content was used as input. We claim no ownership of Outputs and grant no warranty as to their originality, accuracy, or non-infringement. You are solely responsible for reviewing, validating, and determining whether Outputs are suitable for your intended use.

The Service integrates with third-party services (e.g., Stripe for payments, OpenAI for platform-managed AI features, and a wide range of bring-your-own-key (BYOK) AI providers and platform integrations you connect using your own credentials). Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services. You are responsible for obtaining necessary permissions and authorizations for third-party integrations. We may share data with third-party services as necessary to provide the Service, as described in our Privacy Policy and Sub-Processors page. When you connect third-party services using your own credentials ("BYOK Credentials"), you represent that you are authorized to use those credentials and that doing so does not violate the third party's terms. We use BYOK Credentials solely to execute your workflows and integrations as you configure them, store them encrypted at rest, and do not share them with other customers. You are solely responsible for the activity, charges, rate limits, and policy compliance associated with your BYOK Credentials, and you agree to indemnify us against any claims arising from your use or misuse of third-party services through BYOK Credentials. You may revoke or rotate BYOK Credentials at any time through your account settings. Workflows may ingest data from external webhooks, APIs, scheduled imports, file uploads, and other inbound sources you configure. You are solely responsible for the integrity, authenticity, format, and lawfulness of data you cause the Service to ingest. We do not validate, sanitise, authenticate, or vouch for external data, do not guarantee that downstream actions triggered by external data are safe, and are not liable for losses, security incidents, or harms arising from malformed, malicious, poisoned, or unauthorised inbound data, except where caused by our gross negligence or wilful misconduct.

The Service allows you to use AI models provided by third parties (e.g., OpenAI, Google, Runway). AI model providers have their own terms of service and usage policies. You are responsible for ensuring your use of AI models complies with provider policies and applicable laws. AI-generated content may be inaccurate, biased, or inappropriate. You are solely responsible for reviewing and validating AI-generated content. We are not liable for any issues arising from AI model usage.

We strive to maintain Service availability but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control. Current component status and incident history are published at https://status.flowfn.com. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We are not liable for any loss or damage resulting from Service unavailability or modifications. We may impose limits on usage, storage, or features at our discretion. Features designated as "beta", "preview", "experimental", or similar ("Beta Features") are made available for evaluation purposes only, are provided "as is" without warranty of any kind, and may be modified, restricted, or discontinued at any time without notice. We are not liable for any loss or damage arising from your use of Beta Features. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, government actions, internet or telecommunications failures, third-party service provider failures, cyberattacks, labor disputes, or other force majeure events. During such events, our obligations under these Terms are suspended for the duration of the event.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, PROFITS, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless FLOW FN PTE. LTD., its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your User Content and Outputs; (c) your violation of these Terms; (d) your violation of any third-party rights; (e) your violation of applicable laws, including without limitation anti-spam, telemarketing, data protection, export control, sanctions, intellectual property, and consumer protection laws; (f) messages, communications, or content sent by your workflows or integrations to third parties; (g) your violation of the terms of service, acceptable use policy, or usage limits of any third-party service or AI provider, including bring-your-own-key providers; and (h) your use or misuse of BYOK Credentials. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with our defense of the claim.

We may suspend or terminate your account and access to the Service immediately, without prior notice, where we reasonably believe: (a) you have engaged in illegal, fraudulent, or abusive conduct; (b) your use poses an imminent risk to the security, stability, or reputation of the Service, our other customers, or third parties; (c) you have failed to pay fees when due; (d) we are required to do so by law, regulator order, or third-party legal process; or (e) immediate action is necessary to prevent ongoing or imminent harm. For other violations of these Terms that are capable of cure, we will provide written notice describing the violation and a reasonable cure period (typically 7 to 30 days, depending on severity) before termination. You may terminate your account at any time by contacting support or deleting your account through account settings. Upon termination, your right to use the Service ceases immediately. We may delete your account data after a reasonable retention period as set out in our Data Retention Schedule. Provisions that by their nature should survive termination (including intellectual property, indemnification, limitation of liability, dispute resolution, and any accrued payment obligations) shall survive.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules then in force, except where prohibited by law. The seat of arbitration shall be Singapore, and the proceedings shall be conducted in English by a single arbitrator. You waive your right to a jury trial and to participate in class actions. If arbitration is not permitted in your jurisdiction, disputes shall be resolved in the courts of Singapore, and you submit to the exclusive jurisdiction of those courts. These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and may terminate your account.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and FLOW FN PTE. LTD. regarding the Service and supersede all prior agreements and understandings. You may not assign or transfer these Terms or your account, in whole or in part, without our prior written consent, and any attempted assignment without consent is void. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. No waiver of any provision of these Terms shall be effective unless in writing, and no failure or delay in exercising any right shall operate as a waiver of that right.

If you have questions about these Terms, please contact us at support@flowfn.com. For support inquiries, visit https://www.flowfn.com/dashboard/support.