What it does
Zendesk reads and creates Zendesk tickets, and reads users and organizations via the Zendesk REST API v2. Uses api_key auth via Zendesk's email + API token Basic scheme.
Setup
- In Zendesk Admin Center → Apps and integrations → APIs → Zendesk API, enable token access and add an API token.
- In FlowFn, go to Platform Tools → Zendesk → Connect and provide subdomain (e.g.
acme), email, and the api_token.
Actions
- List / Create / Get Ticket
- List Users (optional role filter)
- List Organizations
Notes
The OAuth flow needs the per-tenant subdomain to be known before generating the auth URL, which doesn't fit cleanly into the platform model — so we use api_key (Zendesk's native Basic scheme) instead.