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Zendesk

UpdatedMay 22, 2026Reading time1 min read

What it does

Zendesk reads and creates Zendesk tickets, and reads users and organizations via the Zendesk REST API v2. Uses api_key auth via Zendesk's email + API token Basic scheme.

Setup

  1. In Zendesk Admin Center → Apps and integrations → APIs → Zendesk API, enable token access and add an API token.
  2. In FlowFn, go to Platform Tools → Zendesk → Connect and provide subdomain (e.g. acme), email, and the api_token.

Actions

  • List / Create / Get Ticket
  • List Users (optional role filter)
  • List Organizations

Notes

The OAuth flow needs the per-tenant subdomain to be known before generating the auth URL, which doesn't fit cleanly into the platform model — so we use api_key (Zendesk's native Basic scheme) instead.

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