The FlowFn blog
Product updates, hands-on guides, and automation playbooks from the team building FlowFn.
Build a Feedback & NPS Pipeline with FlowFn
Most feedback dies in a spreadsheet nobody reads. The value isn't in collecting responses — it's in knowing, this week, what people love, what they're frustrated by, and which unhappy customer needs a call today. FlowFn turns raw survey answers into that: a form collects responses, an AI step scores each one's sentiment and tags its theme, detractors trigger an alert, and a live dashboard shows the trend.
FlowFn Team · 16 Jul 2026 · 3 min read
Build an AI Help Chatbot from Your Docs with FlowFn
Your help center already has the answers — customers just won't read it. An AI assistant that reads your docs for them, answers in plain language, cites the source article, and hands off to a human when it's stumped will deflect most of your repetitive tickets. You can build one in FlowFn without training a model or wiring up a vector database: put your articles in a Data Sheet, point an Agent at them, and embed the widget.
FlowFn Team · 16 Jul 2026 · 3 min read
Build a Lead-Scoring Pipeline with FlowFn
Marketing sends over a pile of leads; sales works the loud ones and the good ones go cold. The fix isn't a bigger CRM — it's a pipeline that captures every lead, scores it the moment it lands, and puts the hot ones in front of a rep while they're still warm. You can build exactly that in FlowFn: a landing page, an AI-scoring workflow, a leads database, and a live pipeline dashboard — no CRM subscription required.
FlowFn Team · 16 Jul 2026 · 3 min read
Build a Customer Support Desk with FlowFn
Support usually starts in someone's inbox and ends in chaos — tickets lost, priorities guessed, the same "where's my refund?" answered five times. In an afternoon you can build a real help desk on FlowFn instead: a public form that files tickets, an AI that triages them and drafts a reply (with a human in the loop), a Slack ping for the team, a live dashboard, and a status page for customers. Here's the whole thing, wired end to end.
FlowFn Team · 16 Jul 2026 · 4 min read
Your AI, Your Key — BYOK & Model Governance in FlowFn
FlowFn's AI features run on a model — the AI chat, the agent, the "generate with AI" buttons. By default that's FlowFn's shared key, billed against your credits. But you can also point them at your own OpenAI, Anthropic, Gemini, or Grok key, so your provider bills you directly and your usage isn't metered. And on the plan side, admins can govern which models run on the shared key. This is where you choose the AI, and who pays for it.
FlowFn Team · 16 Jul 2026 · 4 min read
Give AI Clients a Safe Toolset: Host an MCP Server with FlowFn
Your app already knows how to look up an order, run a workflow, and answer a question. What if Claude Desktop, Cursor, or any MCP-capable assistant could call those abilities directly — but only the ones you allow, behind a token you can rotate, billed to you? FlowFn's MCP feature turns any App into a hosted Model Context Protocol server: attach the workflows, agents, data sheets, and tools you want to expose, hand out a bearer token, and an external AI can use your app as a toolset.
FlowFn Team · 15 Jul 2026 · 7 min read
Building an AI Support Agent That Can Actually *Do* Things
A chatbot answers questions. An agent looks up your order, follows the refund policy, asks a human before it spends money, and then files the refund — all on its own. Here's how to build one in FlowFn, end to end.
FlowFn Team · 15 Jul 2026 · 8 min read